Alpha purchased a HIPAA compliant texting system, TigerConnect
Patient information can now be communicated via texting and remain compliant wit Healthcare laws
Patient lab orders, patient information, and lab reports can be texted via Alpha Waiting Rooms
Alpha created “Lab Text” via the TigerConnect to simplify stat ordering, request lab reports or request general information. This minimizes the need to phone Client Services or Lab
Client communication with Lab Text works whether or not the client has a TigerConnect application on their phone
Patient lab orders, patient information, and lab reports can be texted via Alpha Waiting Rooms
Benefits
Significantly reduce the need for phone communications between Facilities and Client Services
Text patient information between Alpha and health care providers
Reduce phone wait time and the need to leave a voice message
Increase Client Services productivity by eliminating many phone calls, voice message replies, and allowing more time to focus on satisfying the clients requests
Control lab text volumes and store historical orders through Area Waiting Rooms
“Lab Text” provides improved communications between Clients, Client Services and Lab
Clients using “Lab Text”
By texting Alpha’s Waiting Room a Client can accomplish the following:
Order a Stat Lab
Obtain a Lab Report
Request General Information
How to get into Waiting Room:
Scan the QR Code with your smart phone
Type or click on the URL link with your computer’s internet browser
Tiger Connect application will work but not required to get into the Waiting Room
QR Codes & URL Availability:
Alpha Facility Lab Book – Find the Lab Text Protocol Page
Area Waiting Room Lab Text Business Card
Email Lab Text Protocol
Alpha Waiting Room
The AR Code or URL Link will connect the user to the Waiting Room
Enter your name, mobile phone number and Reason for Visit
By Selecting Next will open the Waiting Room where lab orders can be made
